Privacy policy

Last Updated: 03 July 2026

At Dastaan Homes, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or use our services.

1. Information We Collect

We may collect the following information from customers:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Payment status
  • Customer support messages
  • Website usage data
  • Device, browser, and IP-related information
  • Cookies and tracking data

We collect this information when you place an order, create an account, contact us, subscribe to updates, or browse our website.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Confirm customer details
  • Provide customer support
  • Manage returns, refunds, and exchanges
  • Send order updates
  • Improve our website and services
  • Prevent fraud or misuse
  • Send promotional messages, where permitted
  • Comply with legal and business requirements

3. Sharing Of Information

We may share your information only when necessary with:

  • Courier and delivery partners
  • Payment processing partners
  • Website hosting and technical service providers
  • Marketing and analytics service providers
  • Legal, tax, or regulatory authorities when required
  • We do not sell your personal information to third parties.

4. Payment Information

Online payments, where available, are processed through secure third-party payment gateways. Dastaan Homes does not store your complete debit card, credit card, or banking details on its own servers.

5. Cookies And Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze traffic, and support advertising or retargeting campaigns.

You may disable cookies through your browser settings, but some website features may not work properly.

6. Marketing Communication

If you subscribe to our updates or provide consent, we may send you promotional messages, offers, or product updates. You may opt out of marketing communication at any time by contacting us or using the unsubscribe option where available.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain customer information for as long as needed to complete orders, provide support, meet legal requirements, resolve disputes, prevent fraud, and maintain business records.

9. Customer Rights

You may contact us to request access, correction, update, or deletion of your personal information, subject to legal, accounting, or operational requirements.

10. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

11. Changes To This Policy

Dastaan Homes may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

12. Contact Us

For privacy-related questions, please contact us at:

Dastaan Homes
Email: dastaanhomes@gmail.com
Phone: +923394013448
Address: House #647, Street 15, Tulip Block, Parkview City, Lahore, Pakistan
Website: www.daastanhomes.com