Shipping Policy

Last Updated: 02 July 2026

Thank you for shopping with Dastaan Homes. We aim to deliver your orders safely, quickly, and with proper care.

1. Delivery Areas

Dastaan Homes currently delivers orders across Pakistan through trusted courier and logistics partners. Delivery availability may depend on the product size, customer location, and courier service coverage.

2. Order Processing Time

Orders are usually processed within 1–2 business days after confirmation. Orders placed on Sundays, public holidays, or after business hours may be processed on the next working day.

For large, fragile, made-to-order, or furniture items, processing and dispatch time may be longer. The estimated delivery timeline will be shared at the time of order confirmation where applicable.

3. Delivery Time

Standard delivery usually takes 3–7 business days after dispatch, depending on your city and courier service availability.

Delivery may take longer during sales, holidays, high-volume periods, weather issues, courier delays, strikes, road closures, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation. Charges may vary based on product size, weight, quantity, delivery location, and courier requirements.

For large or bulky items, additional delivery charges may apply.

5. Order Confirmation

To avoid delays, customers must provide complete and accurate delivery details, including:

• Full name

• Contact number

• Complete address

• City

• Nearby landmark, if required

Dastaan Homes will not be responsible for delivery failure or delay caused by incorrect, incomplete, or unreachable customer information.

6. Delivery Attempts

Our courier partner may contact you before delivery. If the customer is unavailable, unreachable, or refuses to receive the order, the order may be returned to us.

In such cases, re-delivery charges may apply.

7. Damaged Or Missing Items During Delivery

Customers are advised to inspect the parcel at the time of delivery. If the product is damaged, incorrect, or missing, please contact us within 48 hours of delivery with:

• Order number

• Clear photos/videos of the parcel and product

• Unboxing video, if available

Complaints received after 48 hours may not be accepted.

8. Risk Of Loss

Once the order has been delivered to the customer or the customer’s representative at the provided address, Dastaan Homes will not be responsible for loss, theft, mishandling, or damage after delivery.

9. Contact Us

For shipping-related questions, please contact us at:

Dastaan Homes
Email: dastaanhomes@gmail.com
Phone: +923394013448
Address: House #647, Street 15, Tulip Block, Parkview City, Lahore, Pakistan
Website: www.daastanhomes.com