Terms And Conditions

Last Updated: 02 July 2026

Welcome to Dastaan Homes. By accessing our website, browsing our products, placing an order, or using our services, you agree to the following Terms and Conditions.

Please read these terms carefully before using our website.

1. General Terms

The terms “we,” “us,” and “our” refer to Dastaan Homes. The terms “you,” “customer,” and “user” refer to any person using our website or purchasing from us.

By using our website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.

2. Products And Availability

We make every effort to display accurate product information, images, prices, descriptions, colors, sizes, and availability.

However, product colors, textures, and finishes may slightly vary due to screen settings, lighting, photography, handmade finishes, natural materials, or manufacturing differences.

Product availability is subject to stock. Dastaan Homes reserves the right to discontinue, modify, or limit the quantity of any product at any time without prior notice.

3. Pricing

All prices are listed in Pakistani Rupees unless stated otherwise.

Dastaan Homes reserves the right to change product prices, shipping charges, discounts, and offers at any time without prior notice.

If a product is listed at an incorrect price due to error, we reserve the right to cancel or revise the order after informing the customer.

4. Orders

Placing an order does not guarantee acceptance. Dastaan Homes reserves the right to accept, reject, cancel, or limit any order for reasons including but not limited to:

• Product unavailability

• Pricing or description error

• Suspicious or fraudulent activity

• Incorrect customer information

• Delivery limitations

• Payment issue

• Bulk or reseller activity

If your order is cancelled after payment, an approved refund will be processed according to our Refund & Exchange Policy.

5. Payments

We may offer payment options such as Cash on Delivery, bank transfer, card payment, wallet payment, or other available methods.

Payment options may vary based on location, order value, product type, or business decision.

For prepaid orders, dispatch may be subject to payment confirmation.

6. Shipping And Delivery

Shipping and delivery are governed by our Shipping Policy. Delivery timelines are estimates and may vary due to courier delays, location, weather, holidays, or circumstances beyond our control.

Customers are responsible for providing accurate delivery information.

7. Returns, Refunds, And Exchanges

Returns, refunds, and exchanges are governed by our Refund & Exchange Policy. Customers must read the policy before placing an order.

8. Customer Responsibilities

You agree not to:

• Use our website for unlawful purposes

• Provide false or misleading information

• Interfere with website security or functionality

• Copy, reproduce, or misuse our content

• Attempt fraud, abuse, or unauthorized access

• Place fake orders or refuse repeated deliveries without valid reason

Dastaan Homes reserves the right to block, cancel, or restrict users who misuse our website or services.

9. Intellectual Property

All website content, including logos, product images, text, graphics, designs, layout, and branding, belongs to Dastaan Homes or its content providers.

You may not copy, reproduce, distribute, modify, or use our content without written permission.

10. Third-Party Links And Services

Our website may include links or integrations with third-party services such as payment gateways, courier partners, social media platforms, or analytics tools.

Dastaan Homes is not responsible for the content, policies, actions, or services of third-party websites or providers.

11. Limitation Of Liability

Dastaan Homes will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, delivery delays, service interruptions, or customer misuse of products.

Our maximum liability, where applicable, will be limited to the amount paid by the customer for the specific product in question.

12. Force Majeure

Dastaan Homes will not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, strikes, courier disruptions, internet outages, government restrictions, import delays, accidents, or other unforeseen events.

13. Account And Information Accuracy

Customers are responsible for keeping their account, contact, and delivery information accurate and updated.

We are not responsible for failed delivery, order delay, or loss caused by incorrect customer details.

14. Changes To Terms

Dastaan Homes may update these Terms and Conditions at any time. Updated terms will be posted on this page with the revised date.

Continued use of our website after updates means you accept the revised terms.

15. Governing Law

These Terms and Conditions shall be governed by the applicable laws of Pakistan. Any disputes shall be handled under the jurisdiction of the relevant courts in Pakistan.

16. Contact Us

For questions about these Terms and Conditions, please contact us at:

Dastaan Homes
Email: dastaanhomes@gmail.com
Phone: +923394013448
Address: House #647, Street 15, Tulip Block, Parkview City, Lahore, Pakistan
Website: www.daastanhomes.com